Making an exchange through your Account is easy! Login
here with your email and order number or account information! Follow the steps to initiate your exchange and retrieve your return shipping label.
We will send you a new size of the item you are exchanging at no cost. You are only charged if you fail to return the old size within 10 days of initiating an exchange.
*When returning items with our labels, a $7 return shipping cost will be deducted from your refund amount if your return is postmarked more than 10 days from the day you received your order. Additional information regarding our return policy can be found here.
GUEST LOGIN:Login
here as a guest with your email and order number!
ACCOUNT LOGIN:To initiate your return within your
ZONEMEL account, access your account through the sign in link in the upper right hand corner of your page, with your email address and password. Once signed in, hover over “ACCOUNT” and choose “Initiate a Return” in the drop down bar.
RETURNING:Place your original packing slip or a piece of paper with your order number written on it inside your package.
Return the item(s) using an insured postal carrier to:
ZONEMEL.COM Returns
Building 3, Liandong U Valley Shushan International Enterprise Port, 1499 Zhenxing Road, Shushan District